Frequently Asked Questions

biosensepharmacy.com Website Questions

Ordering Related Questions

Policies

General Questions


Ordering Related Questions

Help! I can’t order with my credit card?

Most common reason is your charge company (their information is printed on back of your credit card) blocks your order to prevent and protect you from international credit card fraud.

What to do?

Please contact your charge company and inform them that you are going to make an international online purchase from Canada, and a charge from Biosense Pharmacy will be coming. This is Visa & Master Card’s new policy for out of country purchases. If you do not phone prior to our billing, your order could be delayed.

If you still having a problem ordering, please email: order@biosensepharmacy.com with an email title “International order”. Please email us your full name and inform us the details of error you are experiencing.

Important points to check

  1. Your billing address is exactly same as the address you associated with your credit card.
  2. Your billing name is exactly same as the name you associated with your credit card.
  3. Please double check your credit cared expiry date.
  4. Please double check your credit card limit.

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Are the prices here in US or Canadian Dollars?

All pricing on biosensepharmacy.com are in US Dollars.

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How much is tax?

There are NO TAX CHARGES on this web site.

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How much is shipping?

Please click here for shipping information

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What countries do you ship to?

We currently ship to USA.

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How do I pay for my order?

We currently accept Visa and Mastercard.
*PLEASE NOTE* We do NOT accept personal checks/cheques, or money orders. Please make sure you order with a credit card that we accept.

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Policies

What is your return policy?

No Refunds. We will not provide any refunds after your order has been shipped. Email us if you have any questions: customer@biosensepharmacy.com

Alternatively you can call us at: TOLL FREE: 1-888-595-1393 or Local: 604-595-1393

What is your cancellation policy?

At biosensepharmacy.com, we pride ourselves in our dedication to customer service. Therefore, unlike other online stores, we do not charge any cancellation fees for cancellations right after an order is placed. However, please note that you can not cancel any order AFTER we have shipped it from our store.

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General Questions

Why is the price different from the last time I ordered?

Due to market fluctuations, prices of items may change from time to time.

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