Frequently Asked Questions
Ordering Related Questions
HELP! I CAN'T ORDER WITH MY CREDIT CARD?
Most common reason is your charge company (their information is printed on back of your credit card) blocks your order to prevent and protect you from international credit card fraud.
What to do?
Please contact your charge company and inform them that you are going to make an international online purchase from Canada, and a charge from Biosense Pharmacy will be coming. This is Visa & Master Card's new policy for out of country purchases. If you do not phone prior to our billing, your order could be delayed.
If you still having a problem ordering, please email: email@example.com with an email title "International order". Please email us your full name and inform us the details of error you are experiencing.
Important points to check
- Your billing address is exactly same as the address you associated with your credit card.
- Your billing name is exactly same as the name you associated with your credit card.
- Please double check your credit cared expiry date.
- Please double check your credit card limit.
HOW MUCH IS TAX?
GST/HST will be calculated as per Canadian tax laws within all Canadian provinces.
Tax does not apply for all other countries.
HOW MUCH IS SHIPPING?
Please click here for shipping information
WHAT COUNTRIES DO YOU SHIP TO?
We currently ship internationally.
HOW DO I PAY FOR MY ORDER?
We currently accept Visa, Mastercard and Paypal.
We also accept AMEX for Canadian orders or phone-in US orders.
*PLEASE NOTE* We do NOT accept personal checks/cheques, or money orders. Please make sure you order with a credit card that we accept or paypal.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
No Refunds nor Exchanges. We will not provide any refunds or exchanges after your order has been shipped. Email us if you have any questions: firstname.lastname@example.org
Alternatively you can call us at: TOLL FREE: 1-877-998-2272 or Local: 604-278-7955
WHAT IS YOUR CANCELLATION POLICY?
At biosensepharmacy.com, we pride ourselves in our dedication to customer service. Therefore, unlike other online stores, we do not charge any cancellation fees for cancellations right after an order is placed. However, please note that you can not cancel any order AFTER we have shipped it from our store.
WHY IS THE PRICE DIFFERENT FROM THE LAST TIME I ORDERED?
Due to market fluctuations, prices of items may change from time to time.